As a customer-centric organization, we assemble our talent, equipment and capabilities with the goal of being highly responsive and providing a professional and seamless buying experience. We strive to provide the best products and services by:
- Conducting management-to-management reviews periodically to review agreed upon performance standards
- Use of Flag Memos applied to jobs to alert team members what is critical and important about the job (details beyond the basis job specifications)
- Holding daily production meetings with supervisors and our production scheduler
- Assigning a customer service representatives who manage all aspects of your projects, giving you one point of contact
Quality Control
A core cultural and corporate philosophy includes a commitment to continuous improvement. At Brenneman, we take quality control very seriously and have established the following:
- Standard Operating Procedures (SOP) documents for all equipment and production positions
- Press sheet quality control pulls throughout all press runs
- Quality Control inspections at each process of production
- Electronic and digital equipment calibrations at predetermined intervals
Connect with your Customer Service Representative or Account Manager to learn more our Quality Control policies.
Reach A Department
Operations
Dan Schell, ext. 122
Director of Operations
Sales
John Del Valle, ext. 123
Account Manager
Kevin Tschudy, ext. 141
Account Manager
Customer Service & Promotional Products Consultant
Jon Chiusano, ext. 133
Customer Service Representative
Patty Herr, ext. 150
Estimator
Promotional Products Consultant
Lisa Kline, ext. 155
Customer Service Representative