Customer Service & Support

As a customer-centric organization, we assemble our talent, equipment and capabilities with the goal of being highly responsive and providing a professional and seamless buying experience. We strive to provide the best products and services by:

  • Conducting management-to-management reviews periodically to review agreed upon performance standards
  • Use of Flag Memos applied to jobs to alert team members what is critical and important about the job (details beyond the basis job specifications)
  • Holding daily production meetings with supervisors and our production scheduler
  • Assigning a customer service representatives who manage all aspects of your projects, giving you one point of contact

Quality Control

A core cultural and corporate philosophy includes a commitment to continuous improvement. At Brenneman, we take quality control very seriously and have established the following:

  • Standard Operating Procedures (SOP) documents for all equipment and production positions
  • Press sheet quality control pulls throughout all press runs
  • Quality Control inspections at each process of production
  • Electronic and digital equipment calibrations at predetermined intervals

Connect with your Customer Service Representative or Account Manager to learn more our Quality Control policies.

Reach A Department


Dan Schell, ext. 122
Director of Operations


John Del Valle, ext. 123
Account Manager

Kevin Tschudy, ext. 141
Account Manager

Customer Service & Promotional Products Consultant

Jon Chiusano, ext. 133
Customer Service Representative

Patty Herr, ext. 150
Promotional Products Consultant

Lisa Kline, ext. 155
Customer Service Representative