Customer Service & Support

As a customer-centric organization, we assemble our talent, equipment and capabilities with the goal of being highly responsive and providing a professional and seamless buying experience. We strive to provide the best products and services by:

  • Conducting management-to-management reviews periodically to review agreed upon performance standards
  • Use of Flag Memos applied to jobs to alert team members what is critical and important about the job (details beyond the basis job specifications)
  • Holding daily production meetings with supervisors and our production scheduler
  • Assigning a customer service representatives who manage all aspects of your projects, giving you one point of contact

Quality Control

A core cultural and corporate philosophy includes a commitment to continuous improvement. At Brenneman, we take quality control very seriously and have established the following:

  • Standard Operating Procedures (SOP) documents for all equipment and production positions
  • Press sheet quality control pulls throughout all press runs
  • Quality Control inspections at each process of production
  • Electronic and digital equipment calibrations at predetermined intervals

Connect with your Customer Service Representative or Account Manager to learn more our Quality Control policies.

Reach A Department

Operations

Dan Schell, ext. 122
Director of Operations

Sales

Dave Carson, ext. 120
Director of Sales and Marketing

John Del Valle, ext. 123
Account Manager

Kevin Tschudy, ext. 141
Account Manager

Customer Service & Promotional Products Consultant

Jon Chiusano, ext. 133
Customer Service Representative

Sue Halls, ext. 142
Customer Service Representative
Promotional Products Consultant

Patty Herr, ext. 150
Estimator
Promotional Products Consultant

Lisa Kline, ext. 155
Customer Service Representative